# Appendix 1：Global Error Codes
# Description
Each time the interface is called, a code may be returned. Based on the return, you can debug the interface and troubleshoot errors.
Notes.
- You are supposed to troubleshoot by codes instead of error messages as they may be adjusted.
- If the request parameters do not conform to the json specification, this may result in the CJ server parsing the parameters incompletely, in which the interface will return "Warning: wrong json format.". You need to check the request parameters of json.
# Error Code Description
| Return Code | Error Description | Troubleshooting |
|---|---|---|
| 200 | Success | The request was successfully processed. |
| 1600000 | System busy | The server is currently unavailable. Please try again later. No more than 3 times. |
| 1600001 | No permission | CJ-Access-Token is invalid, View Help |
| 1600002 | CJ-Access-Token not found | CJ-Access-Token not found, View Help |
| 1600003 | Refresh token is failure | Refresh token is failure, View Help |
| 1600100 | The interface has been taken offline | The interface is currently offline. Please contact the administrator. |
| 1600101 | Interface not found | Interface path is error |
| 1600200 | Call exceeded limit | View Help |
| 1600201 | Quota has been used up | Quota has been used up，View Help |
| 1600300 | Illegal parameter | View help |
| 1601000 | User not found | User not found, email error |
| 1602000 | Variant not found | Variant not found |
| 1602001 | Product not found | Product not found, product is error, or product offline |
| 1603000 | Order create fail | Order create fail, Please contact CJ admin |
| 1603001 | Order confirm fail | Order confirm fail, Please contact CJ admin |
| 1603002 | Order delete fail | Order delete fail, Please contact CJ admin |
| 1603100 | Order not found, Please check the CJ order id | Order number is error |
| 1603101 | Order pay fail, Please contact CJ Order Center | Order pay fail |
| 1604000 | Balance is insufficient | Balance is insufficient |
| 1605000 | Logistic not found | Logistic not found |
| 1606000 | Webhook setting add fail, Webhook already have settings | |
| 1606001 | Webhook set fail | Webhook set fail, Please contact CJ admin |
| 1607000 | Webhook url error | Webhook url can not empty |
# Troubleshooting methods
# Error code: 1600200
Interface call exceeds limit.
- For specific frequency policy, refer to: Active call frequency limit
- The time is the same. For example, if you beyond the minutes limits, you can request again after minutes, while it will be hours if you beyond the hours limits.
- Our rate limit is not strict. For the calls, the following optimizations are considered.
- When the interface is implemented, only system failures need call again. For other error codes, the specific failure shall figured out.
- The call is reasonable or not. For a real-time synchronization, it can be changed to a timed task call as too many calls of one user will cause a bad experience.
# Error code: 1600300
Invalid Parameter. It doesn't meet the system requirements. You can refer to the specific API interface instruction. Also, you need to confirm:
- It is a correct Http request method. For example, if the interface requires the Post method, you cannot use the Get method.
- It is a correct Http request parameter. For example, if the interface requires a json structure, it cannot be passed as an url parameter or form-data.